Announcements and Alerts

	Network Status: NORMAL

	Sign up for email announcements Email address:   Pick a password:   Confirm password:   * This password provides only mild security. Do not use a valuable password, as it will occasionally be mailed back to you in clear text.

Knowledgebase

	Knowledgebase - If you are experiencing problems with your stream or need help setting up your encoder, take a look at the knowledgebase. Many common questions and answers are provided here. Please click here

Need Help? - Support Procedure and Live Chat

	For Support and Help please follow the following procedures for best response. We have 3 main methods for requesting support. -Ticketing System -Live Chat -Phone Ticketing System - Start by submitting a ticket to our support system, click here You will need to register as a user the first time you use the support system. After you are a registered user you can simply email To check on the status of a ticket, please click here . Live Chat - If you prefer, initiate a live chat with a support technician. Phone - Speak with our Support Team, it’s just a call away. Toll free: (877) 287 2938 x3 International: (707) 667 9479 x3

Online Utilities

	Speed Test - It's a great idea to test the upload and download speed of your internet connection. The following links will test the speed from your location, to our network in the following places: Chicago, US http://chicago.ms.streamguys.com Amsterdam, NL http://amsterdam.ms.streamguys.com Tokyo, JP http://tokyo.ms.streamguys.com Traceroute - Provides a visual traceroute of your connection to StreamGuys servers. Please choose the location where your streaming server is located. Chicago, US http://chicago.tr.streamguys.com Virginia, US http://virginia.tr.streamguys.com Amsterdam, NL http://amsterdam.tr.streamguys.com Tokyo, JP http://tokyo.tr.streamguys.com

Player/Encoder Downloads

	Windows Media Encoder   Windows Media Player 11 ShoutCast Encoder   WinAmp 5.xx QuickTime Broadcaster   QuickTime Player 7.x IceCast Encoder   OddCastv3 Encoder Real Media Producer   Real Player 11 (Basic) Other Software Downloads - For FTP, Terminal Servers, Remote Desktop, Media Players and utility downloads please click here